Refund & Cancellation Policy

AB-Launch SRLS | Terms & Conditions

Last updated: September 2026

This Refund & Cancellation Policy applies to professional services provided by AB-Launch SRLS, Via Reggio 20, 10153 Torino, Italy.

AB-Launch provides services exclusively to businesses and professional clients.

1. General Policy

AB-Launch provides customized marketing, consulting, advertising, and product launch services.

Because each engagement is tailored to the Client, cancellation and refund eligibility depends on the stage of the project, services already performed, resources allocated, costs incurred, and any project-specific agreement between AB-Launch and the Client.

2. Cancellation Before Work Begins

Unless otherwise agreed in writing, a Client may request cancellation before AB-Launch has started performing the purchased service.

If no work has commenced and AB-Launch has not incurred or committed any non-refundable expenses in connection with the project, amounts already paid for the cancelled service will be eligible for a refund.

3. Cancellation After Work Has Begun

Once work has commenced, fees corresponding to services already performed, resources already allocated, or costs already incurred or committed are non-refundable.

Where appropriate, AB-Launch may provide a partial refund for prepaid services that have not yet been performed, after deducting:

Fees corresponding to work already performed
Resources already allocated to the project
Non-refundable expenses already incurred or committed
Third-party costs incurred on behalf of the Client

4. Completed Services

Payments for services that have already been fully delivered are non-refundable.

5. Advertising Spend and Third-Party Costs

Advertising spend, media purchases, software fees, platform fees, production expenses, travel expenses, and other third-party costs are non-refundable by AB-Launch once they have been incurred or committed.

Where a third-party provider offers a refund, that refund will be subject to the provider’s own terms and policies.

6. Retainers and Ongoing Services

For monthly retainers or other ongoing engagements, cancellation and notice periods are governed by the applicable proposal, contract, or statement of work.

Fees relating to a service period that has already started are non-refundable unless otherwise agreed in writing.

7. Performance-Based Fees and Commissions

Performance-based fees, success fees, and commissions that have become due under an agreed proposal, contract, statement of work, or other written agreement are non-refundable unless otherwise specified in that agreement.

8. Project-Specific Agreements

Individual engagements may have specific cancellation, termination, or refund provisions.

Where the Client has entered into a separate proposal, contract, statement of work, or other written agreement containing such provisions, the project-specific provisions will prevail over this general policy in the event of a conflict.

9. How to Request a Cancellation or Refund

Cancellation and refund requests must be submitted in writing to:

AB-Launch SRLS
Via Reggio 20
10153 Torino, Italy
Email: info@ab-launch.com

The request should include:

Client company name
Invoice or payment reference
Relevant project or service
Reason for the cancellation or refund request

AB-Launch will review the request according to this policy and any project-specific agreement applicable to the engagement.

If a refund is approved, AB-Launch will communicate the refund amount and method to the Client.

Where technically possible, refunds for card payments will generally be returned to the original payment method.

10. Business-to-Business Services